BONTURBERG / AFTERCARE
Refunds, returns
& alterations.
Made-to-order clothing needs a different promise from an off-the-rack return.
Before production
You may cancel an enquiry at any time before accepting a quotation. After a quotation is accepted, the deposit reserves cloth, production time and your city window. Any refundable amount and cancellation deadline are stated in that quotation.
After delivery
Because a bespoke garment is made to your approved pattern, it cannot normally be returned for a change of mind. If there is a workmanship or brief error, contact us within seven days so we can inspect it and agree a correction, remake or other remedy.
Alterations
Tell us what feels wrong, with photographs if a fitting is not immediately possible. We will distinguish a normal final adjustment from a change to the approved design, then confirm the route, timing and any charge in writing.
Appointments
To move a city appointment, contact us as early as possible. We will offer the next available slot; any effect on a date-sensitive commission is confirmed before you decide.
Contact
Start an aftercare request at sales@bonturberg.com with your order reference.