Short answer
Enquiry details are used to respond to you and operate the service — never sold. Fit Passport records are the house’s private operational memory of your commissions, kept under our published privacy statement.
What do you store after a commission?+
Your pattern, preferences and order history — the minimum needed to serve you properly next time, retained as described in the privacy statement.
Can I have my data removed?+
Contact the house through the privacy page; we will explain what can be removed and what operational records we must retain for service and accounting.
Do you send marketing?+
Only if you ask for it — the enquiry form has an explicit, optional consent for occasional city and cloth notes.
Answer reviewed by Bonturberg Editorial Review and dated 2026-09-08. For a question not covered here, write to sales@bonturberg.com with the garment, city or order details that would help us answer.